Does Telus Give a Shit?
Jul 24, 2014: Tried to reactivate in the store; a week had passed since I wired Telus $73.14. The person on the phone, talking to the polite human talking to me, said I’d have to call Equi-somebody to get my credit straightened around. They refused to talk directly to me and referred me to customer service. I called and was told they hadn’t received payment but would start an investigation. I should call back in a week.
At this point the questions are no longer “am I paid up?” or “will I get wireless internet?” The hope of having a stable, sane and mature relationship with Telus is becoming a distant dream. We’re locked into a co-dependent abusive spouse nightmare pattern now. Indeed I should get out – but as I jump from hurdle to hurdle, always thinking that my wireless internet is just one trip to town and maybe a half dozen phone calls away – I encounter people who tell me their stories aabout busive relationships with Telus. And I begin to wonder: “Does Telus give a shit?”
This isn’t easy to answer. The people in retail stores clearly give a shit. And the people on the phone are polite. Almost too polite. The politeness confuses me – maybe they give a shit. But clearly no company that gives a shit would put me thought this. And what about they guy who wouldn’t speak directly to me. Does he give a shit?
I understand why I might think Telus doesn’t give a shit when perhaps they do. Their collections dept has to deal with a stack of deadbeats and cheats. Each case takes time and has some probability of success. Folks who need jobs are measured on this. They are not measured on new sign-ups or customer satisfaction.
From their POV, I pay for 2 months of service / year, cancelled without paying in full, and live in America. I’m not even worth taking to a collection agency, let alone giving wireless internet.
Yet somehow I am left with the feeling that they just don’t give a shit.
The sad irony here is that this is Canada, where the nanny state prides itself on protecting the little guy from himself and from the big guys. Here a two person roofing crew is subjected to a silly level of harassment while a spectrum license shields you from the kind of competition that might make you give a shit.